Airport Policy...
VIP Transports, LLC
Airport Policy
- Flight status will be checked by VIP drivers on all flights prior to pick up. This information will be recorded on the corresponding trip sheet for reference.
- VIP is not responsible for inaccurate times of arrival provided by airlines; nor for additional costs incurred as the result of same.
- If the customer is aware of a delay they must notify the office as soon as possible to avoid the possibility of additional charges. [NOTE: Some short 'hops' require less flight time than VIP's drive time to the corresponding airport. Accordingly, flight cancellations or delays could occur during actual transit to the airport and, therefore, could be subject to additional charges for delays beyond the control of VIP.]
- If VIP's driver shows up for a pick up and there is a "No Show" by the customer for any reason, the client will be responsible for the full trip charge.
- It is the customer's responsibility to know where they need to be dropped off once at the airport. If this information was not available to the customer prior to pick up, VIP's driver will attempt to assist in obtaining the necessary information during transit, however, it must be noted that the flight status phone lines for some airlines are not always available 24 hours a day, and therefore, this information may not be accessible during transit.
- Special airport transport prices are based on direct transfer from the point of pick up to the airport, or from the airport to the primary clients destination. Any additional stops exceeding 20 minutes will be assessed an additional charge of $20 per stop, per ˝ hour. There will also be an additional pick up or drop off surcharge of $15 per location to pick up or drop off additional passengers or materials.
- An "Early Morning" charge of $20 will be assessed for all pick up's scheduled between the hours of 12:00am and 6:00am
- All vehicles have space limitations for passengers and baggage corresponding to the size of the vehicle. For safety reasons, we do not recommend that anything but small carryons or clothing be transported in the passenger cabin. It is the customer's responsibility to accurately describe the size and quantity of baggage to be transported as well as the number of passengers, allowing VIP to provide the appropriate vehicle[s] to accommodate their needs. VIP is not responsible for delays caused by having to change vehicle assignments if said assignment was originally based upon inaccurate or inadequate information provided by the customer.
- All Mitchell Airport Pick ups, customers will be met at the baggage claim area near their airline carousel by driver holding sing with name of group or persons.
- Drivers are not allowed to assist with baggage until you have left the actual terminal per airport polices.
GRATUITIES: It is customary to include a 20% gratuity for your chauffeur which compensates them for their driving expertise, normal baggage handling [1-2 bags per passenger] and their efficiency. [PLEASE NOTE: It is also customary to include discretionary increases to this amount for such things as: a. unusually heavy or higher quantities of baggage; b. extra or special services rendered; c. exceptional courtesy or performance rendered.] For your convenience [unless you request otherwise] a 20% gratuity will automatically be added to your bill if you pay via credit card. Additional compensation for "special" or "extra" services may be paid directly to your chauffeur at the conclusion of your charter in the form of cash, or you may request that an additional amount or percentage be added to your bill [NOTE: Our chauffeurs receive 100% of any gratuity you provide.]
Please be assured that each of our chauffeurs have been carefully chosen, screened and trained before they begin transporting our clients. Although they know we support any responsible decision they may need to make in the field, they also understand that exceptional customer service is the backbone of our company and nothing less is acceptable. Should you ever believe that you have received something less, we want to know - appropriate action will be taken and, if warranted, monetary adjustments will be made.
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